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Dell Printer Error 31.60 : Causes and Solution

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Aliana Jack
Posts: 250
Topic starter
Prominent Member
Joined: 3 months ago

Error 31.60 on a Dell printer typically indicates a problem with the laser scanner unit. The exact cause of this error can vary, but it may be due to one of the following.

Causes : 

  1. Laser scanner unit failure: If the laser scanner unit has failed, it may cause the error.

  2. Dirty or damaged mirror: If the mirror inside the laser scanner unit is dirty or damaged, it may cause the error.

  3. Incorrect toner cartridge: If the toner cartridge in your printer is not compatible with the printer, it may cause the error.

  4. Software issues: Problems with the printer software or driver can also cause the error.


Solution :

  1. Check the toner cartridge: Make sure that the toner cartridge in your printer is compatible with the printer and is installed correctly.

  2. Clean the laser scanner unit: Use a lint-free cloth to clean the mirror inside the laser scanner unit.

  3. Reset the printer: Unplug the printer from the wall and wait for a few minutes before plugging it back in.

  4. Update the software: Visit the Dell website and download the latest software for your printer. Make sure to follow the manufacturer's instructions to properly install the software.


Conclusion :

If the error persists after trying these steps, you may want to contact Dell Printer Customer Support Service for further assistance. They may be able to provide additional troubleshooting steps or repair the printer if necessary.