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Epson Printer Support FAQ
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Feb 20, 2023 7:13 pm
Epson printers can experience paper jams and ghost jams, which occur when a previously printed image or text is repeatedly printed on the next page.
Here are some possible causes and solutions for these issues:
- Paper jams:
- Cause: The paper may not be properly loaded, or it may be jammed in the printer.
- Solution: Turn off the printer and unplug it. Carefully remove any jammed paper from the printer. Check the paper tray and ensure that the paper is properly aligned and not creased or wrinkled. Fan the paper before loading it into the tray. Restart the printer and try printing again.
- Ghost jams:
- Cause: The printer's fuser unit may be overheating, or the paper may be too damp or moist.
- Solution: Turn off the printer and unplug it. Wait for the printer to cool down before restarting it. If the issue persists, try using paper with a lower moisture content. You may also need to replace the fuser unit.
Other possible solutions include:
- Cleaning the printer rollers: Over time, printer rollers can accumulate dust and debris, which can cause paper jams. Clean the rollers with a lint-free cloth and water or a specialized cleaning solution.
- Adjusting the paper thickness: Some printers have settings that allow you to adjust the thickness of the paper you're using. Make sure that you have selected the correct setting for the paper you're using.
- Updating the printer driver: An outdated or corrupted printer driver can cause a variety of issues, including paper jams and ghost jams. Check the Epson website for the latest driver updates and install them if necessary.
I hope these solutions help you resolve any issues you may be experiencing with your Epson printer. If you continue to have problems, you may want to contact Epson customer support for further assistance.