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Epson Printer Support FAQ
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Feb 21, 2023 3:27 pm
If you are receiving a "non-genuine" cartridge message on your Epson printer, it means that the printer has detected a cartridge that is not an original Epson product. Here are some steps you can take to fix this issue:
- Check the cartridge. Sometimes, a "non-genuine" cartridge message can be caused by a faulty or damaged cartridge. Check to make sure that the cartridge is properly installed and has no visible damage.
- Remove and reinstall the cartridge. If the cartridge appears to be undamaged, try removing it and reinstalling it to ensure that it is properly seated in the printer.
- Disable automatic updates. Epson printers sometimes use firmware updates to detect and block non-genuine cartridges. You can disable automatic updates in the printer software to prevent this from happening. However, keep in mind that this may also prevent you from receiving important updates and fixes.
- Use genuine Epson cartridges. The best way to avoid "non-genuine" cartridge messages is to use only genuine Epson cartridges that are designed for use with your printer. Genuine Epson cartridges are available from authorized Epson dealers and retailers.
- Contact Epson customer support. If none of the above steps work, you may want to contact Epson customer support for further assistance. They may be able to help you troubleshoot the issue and find a solution.
By following these steps, you can fix the "non-genuine" cartridge message on your Epson printer and ensure that it continues to function properly. If you continue to experience “Non-Genuine” Cartridge Message on Epson printer, you may want to contact Epson customer support for further assistance.
