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How to Resolve Samsung Printer Error Code 24: Causes and Solutions

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Aliana Jack
Posts: 258
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Prominent Member
Joined: 6 months ago

Samsung printers are renowned for their superior printing quality and reliability. However, like all electronic devices, Samsung printers can experience technical issues, one of which is Error Code 24. This error code indicates a paper jam or sensor failure, which can interrupt the printing process. In this article, we will explore the causes of the Samsung printer error code 24 and provide solutions to fix the issue.

Causes :

Paper Jam: A paper jam occurs when paper becomes stuck in the printer's paper path, preventing it from printing. A paper jam can be caused by using the wrong type or size of the paper, loading the paper incorrectly, or debris in the printer.

Sensor Failure: A sensor failure occurs when the sensors in the Samsung printer that detect paper jams malfunction, causing the printer to display the error code 24.

Outdated Printer Drivers: If the printer drivers on your computer are outdated or incompatible with the Samsung printer, it can cause error code 24.

Damaged Printer Components: If any of the printer components, such as rollers, are damaged or worn out, it can cause the printer to display the error code 24.


Solutions :

Clear the Paper Jam: The first step to fix the error code 24 is to clear any paper jam. Turn off the printer and unplug it from the power source, then carefully remove any paper that is stuck in the printer's paper path.

Check the Sensors: If the error code 24 persists after clearing the paper jam, check the sensors in the printer. Make sure that they are clean and functioning correctly. You can also try resetting the sensors by turning off the printer and unplugging it from the power source for a few minutes.

Update Printer Drivers: If the error code 24 persists even after checking the sensors, you should update the printer drivers on your computer. You can do this by visiting the Samsung website and downloading the latest printer drivers for your Samsung printer model.

Check Printer Components: If the error code 24 persists even after updating the printer drivers, you should check the printer components for any signs of damage or wear and tear. If any components are damaged, they need to be replaced to fix the issue.

Contact Samsung Printer Customer Support: If the error code 24 persists even after trying the above solutions, it is recommended to contact Samsung printer customer support. They will provide you with further assistance and guidance to resolve the issue.



In conclusion, the Samsung printer error code 24 can be caused by a paper jam, sensor failure, outdated printer drivers, or damaged printer components. To fix the issue, you can try clearing any paper jam, checking the sensors, updating the printer drivers, checking the printer components, and contacting Samsung printer customer support. By following these solutions, you can resolve the Samsung Printer error code 24 and continue using your Samsung printer with ease.