Post Question Related To Your Printer Errors, Printer Installation, Printer Setup, Printer Support, Printer Customer Care All in One Place. For All Brand Like Hp Printer, Brother Printer, Epson Printer, Lexmark Printer etc.


The Best Place to Ask Questions and Find Solutions for All Printing Problems!

Printer Support FAQ Forum is the destination to discuss printer problems you encounter and get answers to all your printer snags and technical issues from certified experts in the field. With decades of knowledge and experience, our primary focus is to address your printer-related questions and combat the various hardware, software and connection-related problems with your printer to take the stress out of day-to-day printing job.

We aim to offer a range of solutions designed to make your printer devices run perfectly in your world. We maintain the highest standards of customer assistance by offering most cost-effective and reliable printer solutions globally. Ask whatever you want; our highly skilled and qualified printer specialists are fully accredited and go above and beyond to provide exceptional printer assistance and tailored solutions to meet the different needs of individuals and businesses.

Is your printer query addressed here? If not, don’t hesitate to call our Printer Support FAQ Toll-Free Number (855) 460-7382 in the USA for your frequently asked questions regarding the printer issue you might be facing.

Our team focuses on being the best printer assistance platform in the US while providing customers with multiple support channels via “Live Agent Chat” or “Email Support” to satisfy maximum queries. We are available 24*7 and 365 days to empower users to seek answers to fundamental printer problems anytime. We strive to help our users with the best assistance possible and as quickly as possible. Currently, our printer assistance is available in English language only.

Clear all

How To Fix Xerox printer “Non-Genuine” Cartridge Message

1 Posts
1 Users
Aliana Jack
Posts: 258
Topic starter
Prominent Member
Joined: 6 months ago

If you are seeing a "Non-Genuine" cartridge message on your Xerox printer, it means that the printer is unable to detect a genuine Xerox cartridge installed in the printer. This issue can occur due to various reasons, including the use of third-party or refilled cartridges, outdated printer firmware, or a damaged cartridge. 


  1. Use of third-party or refilled cartridges: Xerox printers are designed to work best with genuine Xerox cartridges. If you are using a third-party or refilled cartridge, it may not be recognized by the printer, and you may see a "Non-Genuine" cartridge message.
  2. Outdated printer firmware: Xerox releases firmware updates to improve printer performance and functionality. If your printer's firmware is outdated, it may not recognize newer cartridges, and you may see a "Non-Genuine" cartridge message.
  3. Damaged cartridge: A damaged or faulty cartridge may also cause a "Non-Genuine" cartridge message to appear on your printer. This can happen if the cartridge has been mishandled or if it is past its expiration date.



  1. Use genuine Xerox cartridges: The best solution to prevent the "Non-Genuine" cartridge message is to use genuine Xerox cartridges. Xerox cartridges are specifically designed for your printer and provide optimal performance and reliability. Genuine Xerox cartridges come with a guarantee that they will work seamlessly with your printer.
  2. Update printer firmware: If your printer's firmware is outdated, it may not recognize newer cartridges, resulting in the "Non-Genuine" cartridge message. To update the firmware, go to the Xerox website and look for the firmware update for your printer model. Follow the instructions to download and install the update on your printer.
  3. Check the cartridge: If you are using a genuine Xerox cartridge and still seeing the "Non-Genuine" cartridge message, there may be an issue with the cartridge itself. Check the cartridge for any visible damage, leaks, or signs of wear and tear. If the cartridge appears to be damaged, replace it with a new one.
  4. Reset the printer: Sometimes, resetting the printer can resolve the "Non-Genuine" cartridge message. Turn off the printer and unplug it from the power source. Wait for a few minutes, and then plug the printer back in and turn it on. Check if the message has disappeared.
  5. Contact Xerox support: If none of the above solutions work, contact Xerox support for assistance. The support team can help diagnose the issue and provide you with the appropriate solution.


Conclusion :

The "Non-Genuine" cartridge message on your Xerox printer can occur due to various reasons, including the use of third-party or refilled cartridges, outdated printer firmware, or a damaged cartridge. To prevent this message from appearing, use genuine Xerox cartridges, keep your printer firmware up to date, and ensure that the cartridges are not damaged. If you continue to see the message despite taking these steps, contact Xerox Printer Repair support for further assistance. If you are unable to resolve the issue on your own, don't hesitate to contact Xerox support for assistance.